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Orders and FAQ

Is CameraQuest the World's Largest Camera Store ?   

With a total of one employee, not quite.

  Grading Scale   Return Policy   Warranty on NEW Voigtlander   TERMS of Sale

Placing Orders

• Payment Methods:
  • Visa, MasterCard, Discover -- email me your full name, billing address, shipping address, and what you wish to buy.   PHONE your credit card # to 818-879-1968 for the 16 digit number, expiration date, and last 3 numbers on the back of your card.  I can take AMEX thru PayPal.  
  •  Money Order, Cashiers Checks made out to "Stephen Gandy"   Personal checks or business checks drawn on US bank accounts are also accepted, shipping when they clear. COD shipments within the US are also possible.  International Western Union money orders are accepted.
  • NOT Accepted are checks drawn on non US banks.  Unfortunately they can take up to two months to clear.
  • PayPal: I accept on-line payments from most major credit cards thru PayPal.com to Stephen@CameraQuest.com   If you are not currently a PayPal member,  just click the link below to register.   Click the "Send Payment to YR33H5FQX6MZG" link  to send payment to me.  My PayPal ID is Stephen@CameraQuest.com.   Just fill in the info and follow the links to a secure transaction. 

CLICK HERE TO REGISTER AT PAYPAL over 20,000,000 Users World Wide!

• Email Stephen@CameraQuest.com to confirm availability and  work out details.  
• Phone if something can't wait but email is usually easier.  Within the US at  818-879-1968 or  at 001-818-879-1968 outside the states, Los Angeles time.   
• Mailing Address:  Stephen Gandy, 1336 Moorpark Rd, Box 184, Thousand Oaks, CA 91360-5224  
• FAX at 818-879-1968 within the US, or at 001-818-879-1968 outside the US. Send the fax signal from the first ring or the switching box will give the fax to the phone -- and it won't get through.
• Prices are in US dollars only. Prices do not include shipping and insurance. California residents must pay sales tax. Customs duties, if applicable, are the responsibility of the buyer.

Mistakes: If it can be made, I have probably already made it. If I haven't made it, my subconscious is undoubtedly searching for it and will make it. Nevertheless, I correct my mistakes as quickly as possible. I am not out to take advantage of you in some way. The world is too small a place for that.

Likewise, I will not honor the occasional pricing error which might turn up due to clerical errors.  They are rare, but they can happen.  

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What Grading Scale?    I  grade items cosmetically using these terms:

New -- Unused in the original factory box

Mint has next to no wear on item, but has (presumably) been used, almost the same as New

Mint- Still a very clean and beautiful piece, shows signs of very slight  wear, usually very minor scratches or wear marks.

Excellent ++ Very clean, but a few more wear marks than Mint-.  This is still a very nice camera or lens in collectible condition

Excellent + Shows slight wear, but item still taken care of and not abused

Excellent Item shows average wear, brassing. It has been used.

Very Good  Items shows a lot of wear, usually brassing and lots  of marks/scratches

All items, unless otherwise stated, are in good working order.

Optics are described separately from cosmetics.   Sometimes you can have a worn lens with near mint glass, or a mint lens with damaged glass.

Working condition and defects, such as dents or engravings, are described separately.

Inevitably no one will agree with anyone ALL the time on grading. Please understand that although mistakes might occur, no intent is made to mislead. It's much easier and faster to do it right the first time than to disappoint customers.    All items are in working condition unless otherwise stated.

Special Conditions such as engravings, dents, deep or large scratches, are described in addition to the above terms.

Each item is inspected when it is listed in inventory, and again before it is shipped.  Dealing with used cameras decades old, it is possible something can stop working between the time it was bought, and the time it is sold months later.    Used cameras and lenses are checked to see that the controls work smoothly, the shutters work, the glass is clean and un-damaged, and that the meters work.  Unless the camera is overhauled (it would be listed as such),   the shutter speeds and meter  calibrations are not checked on repair equipment.    I do make sure the range of shutter speeds are accurate and changing at least to the eye, and that the meter is accurate to the f/16 sunny day rule (bright sunlight, the meter should show f/16 at 1/ASA shutter speed).    The exception to this are cameras / lenses listed for sale with various defects.   For all of that, if something is not right, we can try to work it out, or you may return it, see the return policy below.

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10 Day Return Policy On Most Items

I check all items before putting them out for sale, and also when I ship them out to make sure they are in working condition.  I check used camera shutters and meters to make sure they are approximately accurate, i.e. I check them by eye to make sure the shutter works at all speeds, that each speed is definitely different from the next, and I make sure the meter gives the correct exposure outdoors.    I do not check each camera shutter and meter on calibration equipment.

If you don't like what you have bought  FOR ANY REASON,  just return it within 10 days of receipt.  You will get a full refund (minus shipping costs) providing the item is returned in the same condition as it was shipped.   Let me know that you are returning the item to arrange tracking.

THE EXCEPTION are special order items which are sold specifically without return or refund privileges.  Such items are marked as such in the inventory section.

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Revised: January 27, 2004 .  Copyright © 2003 Stephen Gandy. All rights reserved.    This means you may NOT copy and re-use the text or the pictures in ANY other internet or printed publication of ANY kind.  Information in this document is subject to change without notice.  Other products and companies referred to herein are trademarks or registered trademarks of their respective companies or mark holders.